/ * like Tofu, with an L
I design content, systems and journeys for complex, AI-enabled digital products.
I design content for complex digital products, mostly in regulated environments like fintech, gaming, banking, telecoms, and government. I focus on shaping user behaviour and meeting real user needs through clear communication in journeys like onboarding, payments, and verification. More recently, I’ve been building AI-supported content systems and governance to help teams make faster, more consistent decisions at scale.
I work across:
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Product journeys
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Content systems
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Regulated products
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AI & content governance
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Experimentation & optimisation
Case studies
Designing Unibet’s safer gambling intervention content system
Designing Unibet’s safer gambling intervention content system
Designing a content decision system that improves itself over time